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refresher course in workplace mediation skills

2 Day Course



If you have already trained as a workplace and employment mediator and would like an opportunity to further develop your mediation skills and understanding, then this course is for you.

  • You will deepen your knowledge of why relationships break down and how mediation can help parties move from dispute to resolution.
  • You will explore the true costs of conflict and reflect on how the mediator’s style can be adjusted based on the type of individuals involved in the dispute.

There are also a number of complex case studies that delegates are expected to get to grips with over the 2 days. This course will build on your current skills, whilst challenging you to move out of your comfort zone.

Aim of the course

This course is particularly useful if you are considering workplace mediation as a career option (similar to operating as a coach), want to be better positioned to help organisations understand the big picture, or simply want to become a better mediator.


Course content

Day 1

  • Revisit the business case for mediation at work
  • Reminder of the principles of mediation
  • Overcoming obstacles
  • Managing the mediation process
  • How to keep your skills constantly updated
  • Where to find the latest developments in mediation

Day 2

  • How to think creatively about potential solutions
  • Using feedback to make progress
  • Case studies

Who Should Attend?

Trained mediators who want to improve and build on their skills

Course dates and costs




This course can also be delivered in-house


November 2019
27th - 28th
Location - London (venue tba)

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Delegates need to have completed and passed the 5 day National Employment and Workplace Mediation Certificate course (or recognised equivalent).