This two day course explores how to best utilise mediation skills in an employment and workplace setting. We advise taking this course as the 2nd workplace mediation course after completing the Foundation in Workplace Mediation Skills. Mediation in the workplace is quickly being established as an HR intervention that adds value
Aim of the course
This course will take delegates through a deep understanding of how to assess and engage options for using mediation to resolve workplace disputes and support other organisational processes.
- The context to why conflict is increasing in organisations
- The three options available to solve disputes
- Why mediation has a high success rate
- The Gibbons Review and its likely impact on organisations
- Why the grievance and disciplinary process will always fall short
- Case studies
- Mediation practice sessions
- How to draft mediation agreements
- The likely future of mediation as a dispute resolution tool
Who Should Attend?
HR Professionals, Employment Lawyers, senior and middle managers, people dealing with difficult and sensitive issues
Course dates and costs
Location - Birmingham (venue tba)
Location - London (venue tba)
For group bookings or to book the course by invoice
Globis Mediation Group has developed the LAETR™ model which is used during workplace mediation training courses to help delegates understand the process for helping to resolve differences in the workplace. This model has been used in many workplace mediations with notable success.
Listen: Listening within another person's frame of reference to fully understand the issues that have led to the dispute
Ask: Ask appropriate and relevant questions to help clarify your understanding of the background to the dispute
Explore: Explore options for resolution to help the parties focus on the future rather than the past
Test: Test and check any potential solutions have been thought through and are workable for the parties
Resolve: Resolve the dispute by summarising the parties' positions and bringing the mediation to an appropriate close
Globis Mediation Group has developed an impressive track record for delivering high quality mediation training which has led to recognition and national accreditation. This course is accredited by the Law Society and apt awards. Globis Mediation Group is also on the board of the Civil Mediation Council.