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practitioner in workplace mediation skills

2 day course



This two day course explores how to best utilise mediation skills in an employment and workplace setting. We advise taking this course as the 2nd workplace mediation course after completing the Foundation in Workplace Mediation Skills. Mediation in the workplace is quickly being established as an HR intervention that adds value

Aim of the course

This course will take delegates through a deep understanding of how to assess and engage options for using mediation to resolve workplace disputes and support other organisational processes.


Course content

Day 1

  • The context to why conflict is increasing in organisations
  • The three options available to solve disputes
  • Why mediation has a high success rate
  • The Gibbons Review and its likely impact on organisations
  • Why the grievance and disciplinary process will always fall short

Day 2

  • Case studies
  • Mediation practice sessions
  • How to draft mediation agreements
  • The likely future of mediation as a dispute resolution tool

Who Should Attend?

HR Professionals, Employment Lawyers, senior and middle managers, people dealing with difficult and sensitive issues

Course dates and costs




July 2019
17th, 18th
Location - Birmingham (venue tba)

November 2019
20th, 21st
Location - London (venue tba)

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Globis Mediation Group has developed the LAETR™ model which is used during workplace mediation training courses to help delegates understand the process for helping to resolve differences in the workplace. This model has been used in many workplace mediations with notable success.

LAETR™ Model

Listen: Listening within another person's frame of reference to fully understand the issues that have led to the dispute

Ask: Ask appropriate and relevant questions to help clarify your understanding of the background to the dispute

Explore: Explore options for resolution to help the parties focus on the future rather than the past

Test: Test and check any potential solutions have been thought through and are workable for the parties

Resolve: Resolve the dispute by summarising the parties' positions and bringing the mediation to an appropriate close

National Accreditation

Globis Mediation Group has developed an impressive track record for delivering high quality mediation training which has led to recognition and national accreditation. This course is accredited by the Law Society and apt awards. Globis Mediation Group is also on the board of the Civil Mediation Council.