Win Win - Resolving Workplace Conflict

Win Win - Resolving Workplace Conflict

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Resolving Conflict at Work

12 Stories of Conflict is based on the notion that stories about conflict often reveal hidden truths about the storyteller as well as about their opponents. The author believes that every story gives both the teller and listener an opportunity to identify routes for individual and organisational learning. The stories presented in the book are true and were drawn from the author's work as one of the UK's leading mediators. Lewis asks that readers observe the stories thinking of themselves as the mediator as well as the parties or enemies. The objective of the book is to explore an extensive set of options and tools for analysing conflict stories and helping people to find the solutions they need. The scene is set in the first few chapters of the book, setting the stage for understanding the power of conflict stories. Next, follows a series of twelve stories that bring to life tales of difficulty and the role played by the author as a mediator and dispute resolution specialist. The gripping stories are told through the eyes of the author and contain the background to the conflict, the efforts made in attempting to achieve resolution and a set of observations on what happened. The stories are split into four sections which are: 1. Stories of losing control 2. Stories of difference 3. Stories that cut deep and 4. Stories of failure and transformation Resolving Conflict at Work: 12 Stories of Conflict is a revolutionary, groundbreaking and pioneering approach to what can be regarded as the otherwise arid study of conflict. The author hopes that the stories will encourage people to be more aware of the power of the stories they tell about conflict in their own lives as well as the stories that they hear other people convey. The true (but anonymous) stories are a testament of the author's standing as an expert in the field. The author invites the reader to learn more about the critical 21st Century skill of conflict resolution and apply the principles to their own work and non work life.

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