The Definitive Guide to Workplace Mediation & Managing Conflict at Work

The Definitive Guide to Workplace Mediation & Managing Conflict at Work

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The Definitive Guide to Workplace Mediation & Managing Conflict at Work

Workplaces are changing. Strategies for building relationships and preventing conflict are gaining importance. The government’s plan to repeal the statutory grievance and disciplinary process and change the way customer complaints are managed in the health and social care sectors has opened the way for organisations to embrace mediation in the workplace. You should read this guide book to learn more about: • How you can save time and money using conflict resolution strategies • How people management tools can reduce the impact of the financial crisis and the credit crunch • How to implement mediation at your place of work This book is ideal for line managers, HR professionals, trade union representatives, mediators and employment lawyers. Praise for the Definitive Guide to Workplace Mediation “This book is timely. In a time of economic uncertainty where organisations are looking for opportunities to save money and build trust, this book offers great advice.” Lord Hastings of Scarisbrick, International Director of Diversity and Citizenship KPMG. “This is an excellent guide: direct and ground in reality. Understanding that mediation and conflict resolution are effective techniques can be learned the hard way or with help like this. I wish it had been available earlier in my career.” Alison Brimelow, President, European Patent Office. Clive Lewis is one of the UK’s thought leaders on mediation in the workplace. A former HR Director, he has mediation nearly 200 workplace disputes and is founder and director of Globis Ltd, a national organisation specialising in workplace mediation and preventative HR solutions. Clive advised the panel that led the 2007 Gibbons Review on Better Dispute Resolution.

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