Thank you

First, thank you so much for so many warm words and good wishes in relation to me being awarded the OBE in the Queen’s Birthday Honours List of a few weeks ago. It is only just starting to sink in.

Someone asked me recently whether my feet had touched the ground yet. I said yes, that happened on the Tuesday afternoon after the award. I got back to my desk following a meeting and my colleague Phil passed on a telephone message left by my wife. She asked me to pick up some milk and bread on the way home. I was brought back to earth with a bump …..

If for some reason the announcement didn’t get to you, please accept my apologies. It seems that our server opted out of delivery e-mail messages to certain email boxes when my colleague and fellow Director sent out the message.

Now, since my last missive I have been pleasantly surprised with the interest in my recent handbook on Difficult Conversations and the 1 day training course which complements the book.

The other day I had an email from a Senior Pharmacist it said, “Dear Clive, thank you for running the session on Difficult Conversations for our group the other day. As you know I had a situation that I had avoided dealing with for about 15 months. The training session gave me the courage to go back and tackle the difficult situation with my colleague. Amazingly it worked and he has apologised and we are working together much better than ever before. Thank you”.

Many organisations are buying the Difficult Conversations books in bulk now – one for everyone with people management responsibility. My colleague Tim Wiltshire will be able to help you if you want to do this.

Here is a reminder on personal development, (as if you needed one). We are now at the halfway stage of the year. Now would be a good time to assess progress against your personal objectives that you set at the start of the year.

Next year we have two new developments with our 5 day accredited workplace mediation training course. We are having a summer school in the Lake District in August and we are running International courses in Hong Kong and New York. If you have colleagues in these parts of the world, please pass on the news.

Finally – What not to do when going for an interview

The Sunday Times this weekend carried a story of a person who went for an interview. After giving her details to the receptionist, she went to a quiet corner of the reception area, she called her current employer and suddenly developed a terrible cough, stating that she would be unable to come into work. Needless to say, the receptionist at the potential new employer heard everything and passed the story on to the interviewer.