Difficult behaviours

For the last few years, Globis has achieved an 85-90% settlement rate of the disputes referred to us for mediation. Whilst I would love to award us with a prize for this, it is actually in line with the industry average. Assuming the mediator is competent, mediation can be a highly effective commercial tool.

The cases that can stretch mediators to their limits though, are the 10-15% that don’t settle. Settlement might not be achieved for a variety of reasons. Sometimes it can be because of difficult behaviours of one or more of the parties. There are four main personality types that can be used to describe people displaying continual difficult behaviour.

These are:

  • Borderline
  • Narcissistic
  • Antisocial
  • Histrionic

Over the next four weeks I intend to write a little piece about each one of these. I do hope that you will find the brief articles to be of value.