An organisation case study

I hope you had a good week last week. Thank you for your responses to my questions about the development of mediation. I’ll give you a summary of responses next week.

A few weeks ago, I promised to re-visit the theme of employee engagement. I am doing so this week, but with a slight difference. This weeks’ news item has been written by Rita Lawrence, Head of Learning & Development at Medway NHS. The Trust has been doing some excellent work on employee engagement that I thought was worth sharing. So, Rita, over to you…

Front Line Leadership Programme

After much anticipation, NHS Medway has launched the eagerly awaited Front Line Leadership Programme. The Programme (other wise known as FLLP or affectionately as ‘Phillip’) was developed in recognition that good leadership is vital to the future success of the Trust. Research shows that the more effective the leader, the more engaged and successful the team and ultimately the better the patient experience.

Unlike previous leadership programmes, this programme focuses heavily on how an effective leader behaves and gives practical tools and techniques for improving both individual and team performance.

This programme will be rolled out to all front line leaders over the next three years. The first cohort began their journey on 15/16 September by attending the 1st Core Module entitled ‘The Engaging Leader’. This cohort will now go on to complete a further three 2-day modules covering topics such as self-awareness, managing difficult conversations, patient and customer service, leading change and driving high performance. The modules will take 4-6 months to complete.

In addition, delegates will attend tailored lunchtime learning sessions and participate in continual learning through a variety of media. They will complete their journey in January 2010 when they attend a final one day module to bring all the learning together.

The Trust has put a range of indicators in place to help measure the effectiveness of the programme. If you would like to know more, please feel free to contact me.