Applied Mediation in the Workplace (2 Days)


Mediation in the workplace is currently one of the fastest growing interest areas for many organisations. It is a highly effective tool with which to manage and reduce workplace conflict. With statistics showing an increasing rise in workplace conflict, conflict resolution skills are becoming an increasingly essential tool for managers.

Aim of the course

This course will enhance your understanding of the principles and practicalities of workplace mediation, and also increase your confidence in preventing and handling everyday workplace conflict situations. This highly interactive course will equip participants with a thorough understanding of workplace mediation and the practical tools to manage it effectively.


In particular this two day course will help you:

• Explore and understand reasons for the increase in, effects of and responses to workplace conflict
• Recognise the organisational symptoms that are consistent with conflict
• Understand more about mediation including its core principles, how works, why it adds value and how it differs from other types of dispute resolution
• Understand and apply the Globis LAETR™ mediation model 
• Practice the skills needed by mediators by utilising real life case study scenarios in a safe and supportive environment 
• Increase confidence in dealing with conflict successfully by resolving disputes effectively and in a timely manner
• Understand how the ACAS Code of Practice can assist your processes
• Understand how to ensure that your policies and procedures are robust
• Identify the business case that will underpin the introduction of mediation at your organisation
• Explore whether you will want to pursue training to become an accredited mediator

Who should attend?

  • Line managers
  • HR Professionals
  • Employment lawyers
  • Trade union representatives
  • People dealing with difficult and sensitive issues


£695 + VAT
Advance booking discount of £100 for all bookings made and paid for 6 weeks ahead of the course

Book Now: Online booking

Course Dates

2018 - March 13-14 - Birmingham 
2018 - October 9-10 - London 

Payment methods