National Employment and Workplace Mediation Certificate (accredited)

We have recently changed the name of this 5 day course from the National certificate in workplace mediation skills to more accurately reflect the course content. Employment mediation refers to post termination disputes. Workplace mediation refers to disputes where there is an on going employment relationship. Many mediation providers only train in workplace mediation skills. Our course will equip you to mediate both employment and workplace disputes.

The National employment and workplace mediation certificate is our flagship course and runs in two units over 5 days as two blocks of 3 and 2 days and provides delegates with the skills they need to become an accredited workplace mediator. The course takes an in-depth look at the concept of mediation, its background and its likely future as an alternative dispute resolution tool within the workplace. Delegates will learn both the theory and practice of workplace mediation. Delegates can register to do both units together or separately. Both units must be fully completed to receive full accreditation.

Who Should Attend? HR Professionals, Employment Lawyers, senior and middle managers, people dealing with difficult and sensitive issues.

Days 1-3 (Unit 1)

  • The difference between mediation and other alternative dispute resolution methods
  • How mediation fits with HR and other organisational processes
  • Why the grievance and disciplinary process will always fall short
  • How to use mediation to resolve rather than settle issues
  • Overcoming obstacles
  • Reframing
  • How to assist the parties in exploring and clarifying the issues and feelings involved and consider mediation as an option in resolving their difficulties
  • Previous mediation successes
  • Managing the mediation process


Days 4-5 (Unit 2)

  • Review of previous sessions
  • Stereo types and biases
  • Remaining neutral and impartial
  • Incorporating mediation into organisational procedures
  • When to use mediation
  • Observed role plays and feedback
  • Organisational case studies
  • Preparation for written assignments
  • Personal development planning

 

Book Now: Course booking form

2008 Course dates:

8-10 & 16-17 Dec 2008 - London (Fully booked)

2009 Course dates:

January 27-29 & 5/6 Feb 2009 - London
February 9-11 & 23/24 2009 - Birmingham
March 3-5 & 12/13 2009 - London
March 23-25 & 2/3 April 2009 - Birmingham
April 29 - 1 May & 7/8 May 2009 - London
June 3-5 & 11/12 2009 - London
July 1-3 & 9/10 2009 - Birmingham
September 16-18 & 28-29 2009 Gloucester
October 7-9 & 20/21 2009 - London
November 11-13 & 19/20 2009 - London
Dec 2-4 & 10/11 2009 - Birmingham

Cost: £1995 + vat

Location IDRC - London

Book now: Course booking form

Globis will train at least 500 people to become accredited workplace mediators during 2009. If you or your organisation would like to be one step ahead of what is likely to be the biggest development in HR practices in the UK since coaching, please contact us.

Globis specialises in building relationships at work and is widely regarded as the best practice thought leader in the UK. Having secured numerous public and private sector clients, Globis will continue to set the pace for growth in this sector.

In 2008 Globis achieved 90% successful outcomes from workplace mediations including individual, team and corporate disputes. Our service includes advising organisations on methods they can adopt to prevent future escalation of conflict. Globis provides world class in-house and public accredited mediation training.

We use our LAETR™ model during our workplace mediation training courses to help delegates understand the process for helping to resolve differences in the workplace. We have used this model in many workplace mediations with notable success.

LAETR™ Model

Listen: Listening within another person's frame of reference to fully understand the issues that have led to the dispute
Ask: Ask appropriate and relevant questions to help clarify your understanding of the background to the dispute
Explore: Explore options for resolution to help the parties focus on the future rather than the past
Test: Test and reality check any potential solutions have been thought through and are workable for the parties.
Resolve: Resolve the dispute by summarising the parties' positions and bringing the mediation to an appropriate close.

National Accreditation

Globis has developed an impressive track record for delivering high quality mediation training which has led to recognition and national accreditation. Our mediation training is accredited by the Law Society and Open College Network - an awarding body recognised by the Qualifications and Curriculum Authority (QCA) in England. We are also members of the Civil Mediation Council.