Difficult behaviour can often have a big impact on team members who feel uncomfortable seeing what they see, but don't know what to do about it. An impact can also be seen as team members unwittingly begin to mirror some of the difficult behaviour they see, believing that as the behaviour is not dealt with, it's okay to act in this way. This workshop provides skills in how to respond to difficult behaviours, including complaining, victimisation, anger, negativity, and others.

Who should attend? : Senior executives, senior HR professionals, line managers

This 1 day course covers:

• Learning alternative strategies for responding to people who engage in difficult behaviours.
   
• How to recognise when difficult emotional issues are present
   
• How to surface hidden emotional agendas
   
• How to talk about major personal issues in the workplace
   
• Do's and don'ts of emotional communication
   
• Techniques for acknowledging and resolving difficult emotional issues.

Availability: In-House only

Do want to run this course at your organisation? Please contact us on Tel: 0330 100 0809 or email helen.robinson@globis.co.uk