Conflict Resolution Skills for HR Professionals and Line Managers

Recent research indicates that only 37% of managers feel trained to cope with business conflict.

This 2-day course develops delegates with skills to deal with conflict in the workplace. It covers a range of issues giving an introduction to conflict resolution strategies and explores how they can be adopted to add value in organisations. In particular, the course will show how delegates can use these 'everyday skills' within their own roles to deal with challenging and difficult people issues more effectively.

Who should attend?
HR Professionals, senior and middle managers, people dealing with difficult and sensitive issues

This course covers:

  • Why conflict within the workplace is rising
     
  • How to predict and prevent increasing levels of conflict
     
  • How to calculate the cost of organisational conflict
     
  • Why the grievance and disciplinary process will always fall short
     
  • How to weave conflict resolution strategies into organizational systems
     
  • Strategies for coping with difficult people
     
  • The difference between power, rights and interests
     
  • How to help parties in conflict clarify the issues and feelings and work through options for resolving their difficulties
     
  • An introduction to workplace mediation

Availability: In-House Only 

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