Setting up an In-house Mediation Service

We work with organizations who want to add value to current people management processes by setting up an in-house mediation service. Mediation works on many different levels. It is able to stop unwanted behaviours, encourage colleagues to listen to each other, facilitate informal problem solving and collaborative negotiation, settle the issues in any dispute any encourage complete reconciliation. Setting up an in-house mediation service also has other advantages:

  • It invites adversaries to become human and real with each other
  • It brings people together through curiosity and listening
  • It helps individuals, teams, departments and functions re-establish lost connections
  • It creates an expectation of resolution
  • It improves staff morale in the knowledge that a process exists to deal with issues of conflict appropriately
  • It helps line managers feel supported
  • It saves money
  • It improves productivity
  • It decreases absenteeism
  • It helps ensure that project deadlines are met
  • It helps improve the organization culture and reputation, helping to reduce labour turnover and improve the attraction and retention of new employees


How can we support you? At Globis, we use our knowledge of working within the HR Function to give best in class advice on the steps that need to be followed in set up an in-house mediation service. We provide:

  • Consultancy to design a best practice in-house mediation service for your organisation
  • Accredited workplace mediation training
  • A framework for identifying and recruiting in-house mediators
  • Guidance on correct policy wording for employee handbooks and contracts of employment
  • Ongoing support and development
  • Conflict coaching for in-house mediators and line managers
  • Advice and support in weaving mediations principles into the culture of your organisation
  • Monitoring and evaluation materials
  • The opportunity for access to independent mediation where required

 

How much does it cost? Setting up an in-house mediation service can cost as little as £5000+ vat. For more information on how setting up an in-house mediation scheme can work for your organisation, please contact us