Win Win: Resolving Workplace Conflict: 12 Stories

Honesty and authenticity are two of the words regularly associated with Clive Lewis OBE’s writing. His distinctive style, boasting an original and inspired feel is going a long way to assuring his premier writer status. He is building an impressive body of work as this collection of stories demonstrates.

'Win Win: Resolving Workplace Conflict: 12 Stories' is based on the notion that stories about conflict often reveal hidden truths about the storyteller as well as about their opponents. The author believes that every story gives both the teller and listener an opportunity to identify routes for individual and organisational learning. The stories presented in the book are true and were drawn from the author's work as one of the UK's leading mediators. Lewis asks that readers observe the stories thinking of themselves as the mediator as well as the parties or enemies.

The objective of the book is to explore an extensive set of options and tools for analysing conflict stories and helping people to find the solutions they need.

The scene is set in the first few chapters of the book, setting the stage for understanding the power of conflict stories. Next, follows a series of twelve stories that bring to life tales of difficulty and the role played by the author as a mediator and dispute resolution specialist.

The gripping stories are told through the eyes of the author and contain the background to the conflict, the efforts made in attempting to achieve resolution and a set of observations on what happened.

The stories are split into four sections

1. Stories of losing control
2. Stories of difference
3. Stories that cut deep and
4. Stories of failure and transformation

'Win Win: Resolving Workplace Conflict: 12 Stories' is a revolutionary, groundbreaking and pioneering approach to what can be regarded as the otherwise arid study of conflict. The author hopes that the stories will encourage people to be more aware of the power of the stories they tell about conflict in their own lives as well as the stories that they hear other people convey.

The true (but anonymous) stories are a testament of the author's standing as an expert in the field. The author invites the reader to learn more about the critical 21st Century skill of conflict resolution and apply the principles to their own work and non work life.

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Testimonials

"The stories really brought to life the experience of the mediator and made me feel like I was part of the mediation process. It was a memorable way to learn from Clive's experience and it confirmed to me that the mediation process can resolve conflict and re-build productive relationships in even the most difficult of situations."
Leigh Lafever-Ayer, Corporate HR Manager, UK and Ireland, Enterprise Rent-A-Car UK Limited

“This book makes compelling reading. It has the ingredients of a soap or reality TV programme but with a very serious purpose. The observations and introductions ensure that the work is of value to anyone wondering whether to use mediation to resolve individual conflict scenarios”.
Sue Williams, Senior Lecturer in Human Resource Development/Organisational Development, University of Gloucestershire

“Whilst I am not in the conflict resolution industry, I found these stories both very readable and compelling. Clive has a natural ability to put across the emotion and drama of these situations from his obvious experience and deep understanding of resolving disputes."
Harriet Sergeant, Fellow of Centre for Policy Studies

“A remarkable book.”
Sir Henry Brooke, Chair, Civil Mediation Council

"Once again, Clive Lewis has given us a powerful presentation of why mediation matters. It should be read and acted on by anyone who is serious about competent management."
Alison Brimelow, former president, European Patent Office

"If you are not convinced by the power of mediation and the role it has to play in business and employee relations in the 21st century, you will be by the time you have finished this book."
Alison Middleton, Senior Project Manager HR - Professional Staff, Baker and McKenzie

"Clive Lewis’ common sense approach to mediation offers individuals and organisations a way out before it’s too late. Reading his 12 stories of conflict it is impossible not to recognise similar situations and similar individuals in your own back catalogue and you wonder if a different approach could have got you a different outcome.”
Dave Smith, Director of HR & OD, Gloucestershire Hospitals NHS Foundation Trust

“This much needed book provides many practical examples of how building better relationships produces better results in work and life. It’s invaluable.”
Lee Golding, Executive Vice President, Travelport

"The stories are so well written that the entire book is a tour de force for leaders that want to learn about how to resolve conflict in the work environment."
Dr Noorzaman Rashid, Director Board and Leadership Services, Harvey Nash