Recommended Reading

Cloke & Goldsmith, (2000) The end of management and the rise of organisational democracy, Jossey- Bass (ISBN 078795912X)

Collins J, (2001) Good to Great, Randomhouse (ISBN 0: 1905211325)

Collins J, (2006) Good to Great and the Social Sectors, Randomhouse (ISBN 1905211325)

Covey M.R, (2006) The Speed of Trust, Simon & Schulster, (ISBN 9780743295604)

McDermott & Jago (2006) The Coaching Bible, Piatkus (ISBN 0749927046)

Lieberman D (2002) Make Peace with Anyone, St.Martins Griffin (ISBN 0312310010)

Maxwell J (2004) Winning with People, Nelson Business (ISBN 078527636)

Alexander & Renshaw (2005) Supercoaching, Randomhouse (ISBN 1844137015)

Cloke K (2006) The Crossroads of Conflict, Jossey-Bass (ISBN 0973439696)

Buzan, T (2000 revised edition) The Mind Map Book, BBC Consumer Publishing (ISBN 0563537329)

Coleman, V (1995) People Watching, Blue Books (ISBN 1899726004)

Connirae, A & Andreas, S (1989) Heart of the Mind, Real People Press (ISBN 0911226311)

Cornelius, H & Faire, S (1995) Everyone Can Win: How to Resolve Conflict, East Roseville, NSW: Simon Schuster

Coulson, R (1987) Business Mediation: What You Need to Know, American Arbitration Association (ISBN 0943001072)

Covey, S (1999) The 7 Habits of Highly Effective People, Simon & Schuster (ISBN 0684858398)

Covey, S (2004) The 8th Habit, Simon & Schuster (ISBN 0743206827)

Cloke, K (2005) Resolving conflicts at work (ISBN139780787980245)

Crawley, J (1992) Constructive Conflict Management, Nicholas Brealey Publishing (ISBN 1857880145)

Crum, T (1999) The Magic of Conflict, Pocket Books (ISBN 0684854481)

Dilts, R & Bonissone G (1993) Skills for the Future, Meta Publications (ISBN 0916990273)

Fisher, R & Ury, W (1997) Getting to Yes, Arrow (ISBN 0099248425)

Fontana D (1990) Social Skills at Work, Routeledge / British Psychological Society

Goleman, D (1996) Emotional Intelligence, Bloomsbury (ISBN 0747528306)

Goleman, D (1999) Working With Emotional Intelligence, Bloomsbury (ISBN 0747543844)

Gresser, J. (1996) Piloting Through Chaos, Five Rings Press (ISBN 1888278005)

Hickling, A & Friend, J (1997) Planning Under Pressure, Butterworth & Heineman (ISBN 075062955)

Lax, D.A & Sebenius, J.K, (1986) The Manager as Negotiator, Free Press (ISBN 0029187702)

Lewis, Leslie P (1994) Curing Conflict, Pitman

Liebmann, M (ed)(2000), Mediation in Context, Jessica Kingsley Publishers (ISBN 1853026182)

O'Connor, J & Seymour, J (2000) Introducing Neuro-Linguistic Programming, Thorsons (ISBN 1855383446)

Stone, D, Patton, B,& Heen, S (2000) Difficult Conversations, Penguin (ISBN 014027782X)