Praise for The Definitive Guide

'This book is timely. In a time of economic uncertainty where organisations are looking for opportunities to save money and build trust, this book offers great advice for doing so. Anyone working in the 21st century should have a copy!'
Lord Hastings of Scarisbrick, International Director of Diversity and Citizenship KPMG

‘This is an excellent guide: direct and ground in reality. Understanding that mediation and conflict resolution are effective techniques can be learned the hard way or with help like this. I wish it had been available earlier in my career’.
Alison Brimelow, President, European Patent Office

‘I found this book very interesting and believe that mediation in the workplace is relevant, more so now than ever in the current economic climate’.
Karen Moir, Director of Organisational Development – Britannia Building Society

‘Occasionally you come across individuals who are truly passionate about what they do and can inspire others. I would certainly place Clive Lewis in this category. If you are looking for a clear, concise and pragmatic guide to help you understand and implement an effective mediation service in the workplace, then look no further; this is the book to choose’. Leatham Green, HR Director, East Sussex County Council

‘This book provides, perhaps for the first time, an excellent step by step guide on mediation in the workplace and how to better engage employees. It is an excellent resource for line managers, HR professionals, union representatives and employment lawyers’. Dr.Sue Williams, University of Gloucestershire

 

 

In the preface written by Mike Emmott of the Chartered Institute of Personnel and Development, he says 'Clive Lewis has produced an admirable guide to mediation and the wider issue of managing workplace conflict. Clive has been there, both as an HR director and more recently as a professional mediator, and it shows. There is nothing technical or narrow in his perspective and the case examples he gives from his own experience make the book come alive. This is a primer for all those who aspire to manage relationships at work'.