The Mediation Toolkit

This 3-DVD set is perfect for training courses, briefing sessions, seminars and workshops. If you're a HR professional, trade union representative, employment lawyer - or simply a hard-pressed line manager who needs to get to the facts and act on them effectively - then you'll find the Toolkit indispensible. 

What's different now?

In April 2009 the Employment Act was updates and the statutory dispute resolution procedures were repealed. The government is looking more to employers to resolve disputes through workplace mediation and conflict management. This needs business needs to equip itself with know-how. 

The benefits of mediation are proven. removing the reliance on time-consuming and expensive tribunals. Whats more, conflict resolution techniques provide benefits across the organisation - handling customer complaints for example, if you're in the health or social case sector, you'll already know that these complaint processes have also changed this year. At Globis we've been advising government and business on the benefits and practical delivery of mediation in the workplace for many years. With the Mediation Toolkit you'll be well briefed to do the same.

Watch a clip from the DVD (1min 15 sec)


To view the Licence Agreement, please click here.

To pay by cheque or invoice please download a copy of the order form: click here.

What do I get?

The Toolkit is a set of 3 DVD's complete with role-play, film clips, slides and study guide. A flexible menu lets you pick a particular scene to study again or reinforce a point.

DVD 1  15 Minutes

- Introduction
- The changing world of work
- Mediation – The Business Case
- Mediation – What is it?

DVD 2  1 hr 15 Minutes


- Workplace Mediation Case Study
- Summary
- Pre-Mediation Discussion
- The Opening
- Private (caucus) and joint meetings
- The Negotiation
- The Settlement
- The Review - Did it work?


DVD 3  1 hr 15 Minutes

- Employment Mediation Case Study
- Summary
- Pre-Mediation Discussion
- The Opening
- Private (caucus) and joint meetings
- The Negotiation
- The Settlement

Complete with Study Guide.


For more information please contact Madeleine Lindley on 0330 100 0809 or email her at madeleine.lindley@globis.co.uk