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Resolving Conflict in the NHS National Conference – Secure your place today

Bookings are now being taken for this National Conference for Chairs, Chief Executives, Nursing Directors, Medical Directors and HR Directors

Numbers are limited so click below to:


Date: 11 October 2017

Time: 10am – 4pm

Location: Central London

Address: One Birdcage Walk, Westminster

Chair: Chris Hopson, CEO NHS Providers

For: Chairs, Chief Executives, Medical Directors, HR Directors

Cost: £295

Conflict in the NHS is on the increase. Chief Executives are devoting more and more time to dealing with conflict scenarios. Leaders and the workforce are facing immense amounts of pressure. This has an impact on costs, management time, employee satisfaction, productivity, sickness and absence levels and patient care. There is a growing body of evidence highlighting the link between conflict and the patient experience.

This conference is a ‘must attend’ event for Trust Chairs, Chief Executives, Medical Directors, Nursing Directors and HR Directors. The vital themes of workforce, quality and money will be discussed throughout the day. Attendees will hear from senior executives in the NHS and industry leaders in the field of conflict resolution. This will include a presentation on groundbreaking research about Mediation and Organisation Diagnosis in the NHS. The conference will explore areas such as:

  • Should the management of conflict be a governance issue?
  • The average time it takes for a conflict situation to be resolved in the NHS
  • The cost of conflict in the NHS
  • The impact of conflict on the workforce
  • The impact of conflict on quality
  • The impact of conflict on patient care
  • The background to the recent shift from NHS Litigation to NHS Resolution
  • Best practice examples of managing conflict in the NHS
  • The challenge of chronic embitterment
  • How to nip conflict situations in the bud sooner rather than later

Delegates will be offered the recently developed Conflict in the NHS toolkit to assist key leaders.


Secure your place online now

Download the event flyer and offline booking form

For more information call 0330 100 0809,


or visit


nhs providers

Clive Lewis: Qualified Practitioner of Lumina Spark: Next Generation Psychometric Profiling

Lumina Spark is the next generation of professional development tools supporting individuals, teams and organisations to work more effectively and improve the bottom line. It is unique amongst psychometric tools because it avoids any stereotyping. It provides a highly interactive colourful framework for better self-understanding and helps people identify how to improve their working relationships with others. By applying the Lumina Spark model, learners unlock multiple business benefits.


Big 5 and ‘Best of Jung’ – The model is based on the latest Big Five research paradigm, and can also be viewed through the popular Jungian lens.

Trait not Type – Lumina doesn’t label people or put them in a box, we call this trait, not type.

Embraces Paradox – Lumina doesn’t force choice of preferences, we call this “embracing paradox”. We independently measure the level to which each individual has opposite, competing and contradictory aspects of their personality e.g. their level of introversion and extraversion.

Measures 3 Personas – We measure three unique yet integrated views of you – the Underlying you, the Everyday you and the Overextended you.

Simplicity and Depth – We use colourful and practical language to create a set of ideas that people remember and can apply for years to come. The model can be used at a big picture 4 colour level, an 8 aspect level or a detailed full 24 quality level – dependent on your application.

To discuss how Clive can support your organisation with this groundbreaking tool, call Helen Robinson on 0330 100 0809.

New Workshop for 2017 – Mediation Secrets: How to Get Busy as a Mediator

Have you trained as a mediator but are yet to benefit from enjoying a steady stream of cases? This workshop will help you understand the steps required to get your mediation practice up and running. Delivered by Clive Lewis OBE DL, the workshop will cover:

  • How to move from training to mediating
  • How to find mediation customers
  • How to market your mediation business
  • How to find opportunities to assist other mediators
  • How to effectively administer your mediation caseload
  • How to avoid pitfalls

There will be ample opportunity for delegates to ask questions during the session. Each delegate will receive a full set of notes e-mailed after the workshop.

Click here for further information. 

Applied Workplace Investigation Skills – 15 February 2017

Find out more about this course here.

Applied Mediation in the Workplace – 1 February 2017

Find out more about this course here

Press Release: Conflict contributes to 34,000 annual NHS patient deaths

13 January 2017

Human error caused by organisational conflict is contributing to 34,000 deaths annually in the NHS, according to research by Business Psychologist and leading Mediation Practitioner, Clive Lewis OBE DL.

 The research, ‘Mediation and Organisation Diagnosis’ carried out at the University of Westminster, explored whether the principles of medical diagnosis are also applicable to identifying organisational problems in the NHS. It covered the 2-year period up to 2016, analysing the outputs of 40 different mediation cases involving over 210 people – both clinicians and non-clinicians. Acute, Community, Mental Health Trusts and Clinical Commissioning Groups were included in the sample. The research discovered:

  • The cost of conflict in the NHS is over £0.5bn
  • Sickness and absence levels were 2.6% higher in groups where there was conflict
  • The average time taken from start of dispute to mediation was 19 months and 2 weeks
  • An apology was all that was required to stop the tension in many cases
  • Conflict led to the occurrence of Serious Untoward Incidents (SUIs) such as operations commencing on incorrect limbs
  • Patient cancellations increased by 176% in one hospital department riddled with conflict

Mr Lewis, who is currently touring the country presenting the research to Trust CEOs and NHS membership organisations NHS Providers and NHS Employers, says that the findings are ground breaking. “We have known for some time that we can suffer cognitive impairment when embroiled in conflict. We have never made the link between the potential harm that can patients can suffer as a result – if Surgeon and Anaesthetist become enemies and are in theatre together the consequences for the patient can be devastating”.

 Mr Lewis wants NHS England to recognise the importance of investment in conflict resolution and team working strategies. “There is a potential £0.5bn of savings to be made at a time when the NHS is strapped for cash”. The research also refers to the £1.4bn spent annually by NHS Litigation on negligence claims and how an apology could nip problems in the bud and reduce these costs by one-third. The research denotes mediation as a type of palliative care and concludes that organisation diagnosis is not yet a feature of NHS life.

More information and contact details:

  • Clive Lewis is a Business Psychologist and a student at the University of Westminster and spent two terms as a Non-Executive director at one of the UK’s largest hospitals
  • The research took place in England and all information is used on an anonymous basis
  • The research method used was convenience sampling with qualitative data
  • The average daily cost of locum staff brought in to cover staff absence associated with conflict was £895
  • The average cost of increased sickness and absence per organisation was £2m

 To speak with Mr Lewis about the research please call 0330 100 0809 or email . Follow these links to access the 10,000 word paper and presentation.

Advanced Presentation Skills course – 3rd and 4th September

Our next two day Advanced Presentation Skills course is running in London on the 3rd and 4th September. For further details, please click here.

Clive Lewis and Bloomsbury Professional – Book Launch – 16th September

The general launch for Clive’s latest book, published by Bloomsbury Professional, ‘How to Master Workplace and Employment Mediation’ will take place in London on the 16th September. For further information on this exciting new publication, please click here. For guidance on how to join the event, please contact

Mediation CPD Teleseminar – 13th October

Our next mediation CPD teleseminar will be taking place on the 13th October 2015. The previous two CPD teleseminars have received great reviews and we invite all of our trained mediators to join them. This session will focus on setting up and running and in-house mediation service and will be hosted by Clive Lewis.


For further information on how to join the session, please contact

Top Tips for Tackling Difficult Conversations: Free Teleseminar hosted by Globis founder Clive Lewis – 1st October 2014

On Wednesday 1st October at 3.00pm I am running a free one hour telephone seminar entitled “Top Tips for Tackling Difficult Conversations”, an extract from our upcoming one day Difficult Conversations Tour.

Sign up here, and we will send you the dial-in details.

We have many lines available (national rate). Simply dial in from your desk and you will have the chance to glean top tips, ask live questions via email and find out a little more about the Difficult Conversations Tour we are running during November…

One more thing: Wednesday 1st October coincides with the release of the second edition of my bestselling handbook, Difficult Conversations – 10 Steps to Becoming a Tackler not a Dodger. This new edition includes a chapter on Influence and Persuasion, and detailed case studies to put you through your tackling paces. Pre-order your copy now.

I look forward to welcoming you to the seminar.

Best wishes

Clive Lewis OBE DL

Author and Director

T:0800 3457703