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Archive for the 'Events' Category

Applied Workplace Investigation Skills – 15 February 2017

Find out more about this course here.

Applied Mediation in the Workplace – 1 February 2017

Find out more about this course here

Press Release: Conflict contributes to 34,000 annual NHS patient deaths

13 January 2017

Human error caused by organisational conflict is contributing to 34,000 deaths annually in the NHS, according to research by Business Psychologist and leading Mediation Practitioner, Clive Lewis OBE DL.

 The research, ‘Mediation and Organisation Diagnosis’ carried out at the University of Westminster, explored whether the principles of medical diagnosis are also applicable to identifying organisational problems in the NHS. It covered the 2-year period up to 2016, analysing the outputs of 40 different mediation cases involving over 210 people – both clinicians and non-clinicians. Acute, Community, Mental Health Trusts and Clinical Commissioning Groups were included in the sample. The research discovered:

  • The cost of conflict in the NHS is over £0.5bn
  • Sickness and absence levels were 2.6% higher in groups where there was conflict
  • The average time taken from start of dispute to mediation was 19 months and 2 weeks
  • An apology was all that was required to stop the tension in many cases
  • Conflict led to the occurrence of Serious Untoward Incidents (SUIs) such as operations commencing on incorrect limbs
  • Patient cancellations increased by 176% in one hospital department riddled with conflict

Mr Lewis, who is currently touring the country presenting the research to Trust CEOs and NHS membership organisations NHS Providers and NHS Employers, says that the findings are ground breaking. “We have known for some time that we can suffer cognitive impairment when embroiled in conflict. We have never made the link between the potential harm that can patients can suffer as a result – if Surgeon and Anaesthetist become enemies and are in theatre together the consequences for the patient can be devastating”.

 Mr Lewis wants NHS England to recognise the importance of investment in conflict resolution and team working strategies. “There is a potential £0.5bn of savings to be made at a time when the NHS is strapped for cash”. The research also refers to the £1.4bn spent annually by NHS Litigation on negligence claims and how an apology could nip problems in the bud and reduce these costs by one-third. The research denotes mediation as a type of palliative care and concludes that organisation diagnosis is not yet a feature of NHS life.

More information and contact details:

  • Clive Lewis is a Business Psychologist and a student at the University of Westminster and spent two terms as a Non-Executive director at one of the UK’s largest hospitals
  • The research took place in England and all information is used on an anonymous basis
  • The research method used was convenience sampling with qualitative data
  • The average daily cost of locum staff brought in to cover staff absence associated with conflict was £895
  • The average cost of increased sickness and absence per organisation was £2m

 To speak with Mr Lewis about the research please call 0330 100 0809 or email clive.lewis@globis.co.uk . Follow these links to access the 10,000 word paper and Presentation.

Advanced Presentation Skills course – 3rd and 4th September

Our next two day Advanced Presentation Skills course is running in London on the 3rd and 4th September. For further details, please click here.

Clive Lewis and Bloomsbury Professional – Book Launch – 16th September

The general launch for Clive’s latest book, published by Bloomsbury Professional, ‘How to Master Workplace and Employment Mediation’ will take place in London on the 16th September. For further information on this exciting new publication, please click here. For guidance on how to join the event, please contact helen.robinson@globis.co.uk

Mediation CPD Teleseminar – 13th October

Our next mediation CPD teleseminar will be taking place on the 13th October 2015. The previous two CPD teleseminars have received great reviews and we invite all of our trained mediators to join them. This session will focus on setting up and running and in-house mediation service and will be hosted by Clive Lewis.

 

For further information on how to join the session, please contact helen.robinson@globis.co.uk

Top Tips for Tackling Difficult Conversations: Free Teleseminar hosted by Globis founder Clive Lewis – 1st October 2014

On Wednesday 1st October at 3.00pm I am running a free one hour telephone seminar entitled “Top Tips for Tackling Difficult Conversations”, an extract from our upcoming one day Difficult Conversations Tour.

Sign up here, and we will send you the dial-in details.

We have many lines available (national rate). Simply dial in from your desk and you will have the chance to glean top tips, ask live questions via email and find out a little more about the Difficult Conversations Tour we are running during November…

One more thing: Wednesday 1st October coincides with the release of the second edition of my bestselling handbook, Difficult Conversations – 10 Steps to Becoming a Tackler not a Dodger. This new edition includes a chapter on Influence and Persuasion, and detailed case studies to put you through your tackling paces. Pre-order your copy now.

I look forward to welcoming you to the seminar.

Best wishes

Clive Lewis OBE DL

Author and Director

Book onto our next Mediator training course before 24th September and receive a £200 discount

Are you interested in adding workplace mediation to your skill set?
If so, then our National Employment and Workplace Mediation Certificate is the course for you.

Book and pay before September 24th 2014 for our next course in November to receive a £200 discount. Call 0330 100 0809 today.

Workplace conflict is expensive. Whether you consider it in terms of lost salary, lost bonus, lost revenue, employee turnover or negative impact on customer service, conflict can cost a company thousands. Workplaces across all sectors continue to experience high levels of change and upheaval in response to the economic downturn and the likelihood of conflict remains high. There has never been a better time to train as an employment and workplace mediator.

Our best-selling National Employment and Workplace Mediation Certificate training course runs in 2 units over 5 days, as 2 blocks of 3 and 2 days.

Accredited by the Law Society, the Bar Standards Board and apt awards, this course attracts 16 CPD points and caters for delegates from a wide range of backgrounds including HR professionals, employment lawyers, and team leaders and management.

Join us and explore:

  • The difference between mediation and alternative methods
  • The subtle but crucial difference between employment and workplace mediation
  • How mediation fits with HR and other organisational processes
  • How to use mediation to resolve rather than settle issues
  • How to assist the parties in exploring and clarifying the issues and feelings involved
  • Effective management of successful mediation processes
  • Case studies based on real life scenarios

Our next course is running in early March 2014, and if you book your place and pay before next Wednesday 22nd January 2014, you will pay £1595 instead of the usual rate of £1795 (exclusive of VAT). 

Register for the Charles Russell & Globis Conciliation Seminar June 9 2014

 

 

charles russell globis logo

Conciliation Seminar 

Monday 9 June 2014

Charles Russell and Globis Mediation Group are pleased to invite you to join them for their Conciliation seminar on Monday 9th June.

Session Outline:

  • New pre-conciliation procedures and case management best practice and legal guidance
  • Employee Relations Case Study
  • Employee Relations – remedial and preventative HR options

If you could like to attend this event please register here.

For any any further information please contact Charles Russell via email events@charlesrussell.co.uk.

We do hope you will be able to join us.

Kind regards

Charles Russell & Globis Mediation Group

Event Details

Date:
Monday 9 June 2014

Time:
8.00am – Registration
8.30am – Seminar
9.30am – Q&A
10.00am – Close

Location:

Charles Russell London office,
5 Fleet Place, London EC4M 7RD (map).

Speakers 

andy williams

Andy Williams

Charles Russell
clive lewis

Clive Lewis

Globis Mediation Group

 

 

Become an Accredited Workplace Mediator in 2014: Book before Jan 22nd 2014 to receive a £200 discount!

Are you interested in adding workplace mediation to your skill set in 2014?
If so, then our National Employment and Workplace Mediation Certificate is the course for you.

Book and pay before January 22nd 2014 for our next course in March to receive a £200 discount. Call 0330 100 0809 today.

Workplace conflict is expensive. Whether you consider it in terms of lost salary, lost bonus, lost revenue, employee turnover or negative impact on customer service, conflict can cost a company thousands. Workplaces across all sectors continue to experience high levels of change and upheaval in response to the economic downturn and the likelihood of conflict remains high. There has never been a better time to train as an employment and workplace mediator.

Our best-selling National Employment and Workplace Mediation Certificate training course runs in 2 units over 5 days, as 2 blocks of 3 and 2 days.

Accredited by the Law Society, the Bar Standards Board and apt awards, this course attracts 16 CPD points and caters for delegates from a wide range of backgrounds including HR professionals, employment lawyers, and team leaders and management.

Join us and explore:

  • The difference between mediation and alternative methods
  • The subtle but crucial difference between employment and workplace mediation
  • How mediation fits with HR and other organisational processes
  • How to use mediation to resolve rather than settle issues
  • How to assist the parties in exploring and clarifying the issues and feelings involved
  • Effective management of successful mediation processes
  • Case studies based on real life scenarios

Our next course is running in early March 2014, and if you book your place and pay before next Wednesday 22nd January 2014, you will pay £1595 instead of the usual rate of £1795 (exclusive of VAT). 




T:0800 3457703