Source: CIPD
Date: February 2007

The CIPD have produced an updated Managing Conflict at Work Survey.
The report includes findings on:

• the impact of the statutory dispute procedures
• training to manage conflict at work
• mediation
• formal disciplinary and grievance cases
• employment tribunal claims
• causes of conflict at work
• sources of advice for UK employers in managing employment disputes

Case studies illustrate practice at West Midlands Police, Cobbetts LLT, Royal and SunAlliance, and Fife Council. 

Click here to view a copy of the study. The link will take you to the CIPD website.
http://www.cipd.co.uk/NR/rdonlyres/2A206FFD-CF79-4F2A-9B8A-FA7F2A05CE07/0/manconflwrk.pdf